The company was also recognized as a Leader by the IDC MarketScape in 2020 for WW Customer Experience Improvement Services
Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, has been recognized as a Major Player in the IDC MarketScape: Worldwide Salesforce Implementation Services 2021 Vendor Assessment (doc #US47073921, November 2021), a study that uses quantitative and qualitative aspects to determine companies’ success in the Salesforce implementation services field.
The 2021 IDC MarketScape for Worldwide Salesforce Implementation Services evaluated Globant and other organizations in the Salesforce implementation. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short and long term.
According to the report, “Based on IDC’s Global Salesforce Implementation Services Buyer Perception Survey feedback from 58 of the evaluated vendors’ customers, the most critical business priority for them was to ‘strengthen and expand customer experiences (CXs) and relationships,’ while the most critical vendor attribute for successful Salesforce implementation services was being ‘able to achieve desired business outcomes.’”
“Being part of this select group of Salesforce partners reflects Globant´s success and its commitment to continue expanding its Salesforce Studio on a global scale,” said Diego Maldonado, Managing Director of Adaptive Organizations at Globant. “We will continue to invest in creating and developing talent, knowledge and digitally differentiated experience related to Salesforce, as well as prioritize expanding into new territories to help achieve the business outcomes that our customers expect from a Salesforce implementation.”
Using Salesforce and its partner ecosystem, Globant enables organizations to transform their businesses, drive desired outcomes, and build customer loyalty and growth. Also, the company’s customers create better experiences using a range of services that span the spectrum from the initial strategic advisory, architecture and design, to delivering an experience-centric solution. Globant brings the right skills and industry expertise for every client through its Studios Model. Each Studio represents deep pockets of expertise in industries, the latest technologies, trends, and delivers tailored solutions focused on specific challenges.
Previously, Globant was named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment (doc #US45658220, September 2020).
